The Polyclinic health team always strives for 100% patient satisfaction. However if you are dissatisfied with the medical care provided, please respectfully discuss your concerns openly with your physician as soon as the issues arise. You may also discuss the issue with our clinic manager. Both patient and doctor have the right to end a doctor-patient relationship on a reasonable basis. If the physician initiates dismissal from the practice, the patient will receive a formal letter advising of the reason and will have 30 days of continued medical care from the physician, as well as access to our walk-in services.
If you cannot make your appointment on time or must cancel for whatever reason, please inform us immediately by calling 416-222-6160. In the event we do not answer, while we are busy serving another patient, please leave a detailed message and one of our secretaries will be sure to return your call. All messages are checked regularly throughout the day, however, please give us up to 2 business days to respond to messages.