Polyclinic Family and Specialty Medicine Facility is committed to keeping our patients, staff and physicians safe. As such, we have implemented changes to our clinic to help contain the spread of COVID-19.
Until further notice, we are no longer booking any new, non-essential in-person visits. This includes visits for routine screening, prescription renewal, test follow- up, or sick notes.
Prescription renewals: If you need a prescription renewal, please ask your pharmacist to extend your current prescription. If this is not possible, ask them to send our office a request by fax
Sick notes: Please note that the government has introduced legislation that means employers cannot ask for a doctor’s note if you have missed work because of the coronavirus (this is backdated to January 25, 2020).
We are offering care virtually
Our clinic is starting to offer virtual care to ensure that we can continue to care for patients safely and effectively. This means that we will be using technology, such as (but not limited to) telephones/internet for patient visits rather than asking patients to come into our office.
If you have an existing appointment, our office may contact you to arrange for a virtual visit (by telephone or by video) instead of in-person. If you call to book a new appointment, our office will arrange for a virtual visit.
Patients who need to be seen in person must contact the clinic before entering. Our waiting area will be accessible ONLY to patients who have been pre-approved to visit by our staff.
If you must be seen in person, please contact us before coming to the clinic.
When you arrive, please enter the waiting room, disinfect your hands, and sit at least 2 metres (2-3 seats) away from other visitors.
IF YOU THINK YOU HAVE COVID-19
If you think you have COVID-19, please use the Ministry of Health’s self-assessment tool available at: https:/www.ontario.ca/page/2019-novel-coronavirus-covid-19-selfassessment and follow the instructions based on your answers to the questions. DO NOT COME TO THE CLINIC.
Please note that our clinic is not equipped to test for COVID-19 IF YOU HAVE SEVERE SYMPTOMS
If this is a medical emergency, please call 9-1-1 immediately. Otherwise, go to the hospital emergency department and pay attention to special signage.
Thank you for your patience and understanding during these difficult times.