Patient Confidentiality

An important component of trust is the honest and compassionate communication of information in complete confidence.  Patients give information to physicians/secretary in a unique context where they have the utmost faith that physician/secretary will maintain patient privacy and confidentiality.  By law, physicians and secretaries must safeguard patient information. This means patient information should not be discussed or transmitted to anyone other than the patient without their consent. All medically related questions/concerns must be discussed with a Medical Doctor (MD) only 

No-Show Policy

The Polyclinic Family and Specialty Medicine requests 48 business hours notice for appointment cancellations (for FibroScan and Vasectomy 5 business days notice).  This is so that another patient in medical need may be seen in the time that had been reserved for you.  The charge for your missed appointment varies depending on appointment type.  A note will be made in your chart if you miss an appointment.  You may pay in person at your next visit or phone our office at 416-222-6160 to advise us of the preferred method of payment.  In the event that a patient has missed three appointments without sufficient notification s/he will receive a warning letter about their missed appointments and will be advised that if they miss another appointment, they may dismissed from the practice.

Prescription Refills

Your prescription should be able to last until your next visit but in the event of a new refill we recommend you make an appointment with your doctor so it can be refilled in person. Prescription re-fills via fax or phone is provided by some but not all Polyclinic physicians. Prescription re-fill via fax/phone is an uninsured service and thus the cost is $15 per re-fill.

Uninsured Patients

  • If urgent care is required, uninsured patients from outside Canada may be provided with medical care provided the patient signs a waiver – Governing Law and Juri